Next Generation Guest Experience

Wait List

Designed by restaurateurs to maximize seated guests, make training easy, and automatically identify regulars and build guest profiles.

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Table Management

Developed with restaurants big and small to give servers everything they need and nothing they don't. Used standalone or with the WaitList.

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CRM & Analytics

Get to know your regulars, better. Editable guest profiles at your fingertips. Group and roll-up reports for varying stakeholders. Access in real-time, anywhere.

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Mobile & Web Booking

Make it easier for guests to book a table. They can skip the wait by adding themselves to the wait list via your website or The List mobile app. Accept reservations too, no extra charge.

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How It Works

Host enters guest's phone number. Guest receives text message confirmation.
host using wait list, a system to replace restaurant pagers. Guest prompted to download 'The List' App for Guests. This establishes a digital communication line.
guest downloads app and information populated in wait list Guest can get exciting about new or featured menu items, and see their progress on the wait list.
guest can view wait list progress and popular food photos When the table is ready, host hits a button and another text message (or call) is sent to the guest.
host notifies guest that table is ready within wait list management system Our products work as a suite out-of-the-box or can integrate into your existing workflow.
data flow between multiple restaurant systems

Features at a Glance

Text & Call Notifications

Seat up to 28% more of your waiting guests, increasing your bottom line

WaitList+ & Guest App Sync

Keep guests engaged while they wait, decreasing walk-aways up to 45%

Automatic Guest Profiles

Immediately identify repeat guests and view customer preferences

Guest Data Collection

Export collected data like emails and birthdays to your existing databases

5-min Setup & Training

Installed, trained and mastered by staff within minutes

Private Customer Feedback

Allow guests to send discrete feedback before they vent on the web

Offline Mode

When the internet fails you, WaitList is still with you

Custom Rewards

Create-your-own custom rewards to increase guest retention and loyalty

Fully Customizable

Customize all aspects of the experience to match your restaurant's brand image

ControlCenter for Operators

Actionable data to improve operations and launch mobile marketing programs

Next Steps

Guest Manager Demo

Watch this short demo and learn how Guest Manager can help you manage your wait and connect with your guests.
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Contact Sales

or call 855.696.CAKE