Direct and immediate access via phone or email. 24/7/365. No automated systems or outsourced call centers. You call, we answer.
Like the hospitality industry, trusted relationships are the foundation of success. You will be paired with a dedicated Guest Manager team member who will listen and learn your unique needs.
We want you to make the most of technology, even if it’s outside of the products we offer, so we're happy to recommend the right partner.
"The Guest Manager team really 'gets it' in regards to service and support. We have been able to rely on them to go above and beyond to ensure any problem is taken care of thoroughly and immediately." — Andrzej Bocian, Director of Food and Beverage, The Standard
WaitList+ is sweet, but how do I customize my restaurant's text message and/or get the Guest App?
If you're interested in customizing your text message or would like to take advantage of the Guest App, just fill out the support form or give us a call and we'll have you set up in no time.
Ok, the first 200 tables each month are free (very cool), but what happens when I go over?
No biggie, when you go over your free allotted tables, we'll simply give you a call and talk about next steps.
I don't have an iPad yet, do I need one to use the WaitList+ system?
Not necessarily, while Guest Manager's WaitList+ is an iPad app (available in iTunes App Store) we also have a version that works on a web browser (Google Chrome recommended).
Wait a minute, do my guests need to use the Guest App to be notified on their phone?
WaitList+ works with ANY phone. Although the Guest app is optional (available on iPhone and Android) we highly recommend you give it a try, because your guests will thank you for it - we promise.
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